STORE GUIDE
PAYMENT
About Payment
We ask you to enter your credit card number when you place your order, and we process your payment in real time. Depending on the result of this processing, credit card payment may not be available. Please note that credit cards issued overseas may not be accepted.
Payment Method
Credit card payment (VISA, MASTER, AMERICAN EXPRESS, JCB, Bancontact, iDEAL)
Other Payment Methods
PayPal, Amazon Pay, ShopPay, Apple Pay, Google Pay
*We will only accept credit cards in the name of the person who placed the order.
Debit
Debit due date is determined by the terms and conditions of each credit card company form the following month.
Payment Timing
For credit card payment: within 5 days after we send you an "Order Receipt Completion E-mail".
Orders that have not been processed will be automatically cancelled.
Please understand this in advance.
For other payment:
Payment Amount
Total amount of goods + sales tax ＋ shipping charges
Other Fees
About Exchange Rates
If you are making a payment from overseas or using a card issued overseas, an exchange rate will apply. This exchange rate is set by the payment service or credit card company you are using, and an exchange conversion fee will be charged. This fee is not charged by this site, but by the credit card company or payment service (PayPal, Amazon Pay, etc.). Therefore, there may be a difference between the exchange rate at the time of purchase and at the time of refund. Please note that this site is not responsible for this.
*Exchange rates are set independently by each service and fluctuate daily.
Import duties
If you order products using international shipping, they may be opened and inspected by customs and may be subject to import taxes and duties when they arrive at the shipping address. These charges are the responsibility of the customer. Please note that we have no control over these charges and cannot predict the amount. For more information, please contact your local customs office before placing your order. You must also comply with the laws and regulations of the country or region to which the products are being shipped, and we cannot be held responsible for any violations of these laws.
Application validity period
Within 5 days after the order is placed.
In the unlikely event that an ordered item is out of stock, we will notify you of this in the "Order Receipt Completion E-mail" and your order may be cancelled. Please note that cancellations cannot be accepted after the product has been shipped.
DELIVERY
Shipping
Shipping companies
(Japan): Yamato Transport
(Overseas): Sagawa Express (EMS)
Please note that we do not accept any shipping companies. Lease 3 to 7 days for domestic delivery and approximately 2 weeks for international delivery. The storage period at our sales office is 7 days from the date of first delivery.
Time of delivery of goods
Japan
We will ship within 3 to 5 days after payment is completed.
Overseas International Shipping
We will ship in order. Please allow approximately 2 weeks after ordering.
*It may take longer than usual for delivery when orders are concentrated, when there are consecutive holidays due to weekends, national holidays, or our company's holidays, or during or around periods of high shipping volume or other workloads by manufacturers or suppliers.
Shipping Charges
Shipping fee: Flat rate of 1,100 yen within Japan
(Customers living in Hokkaido and Okinawa: Shipping fee 1,430 yen)
Overseas Shipping
1. United States: ¥7,000-
2.China, Korea, Taiwan: ¥3,000-
3.Asia (except China, Korea, Taiwan): ¥4,000-
4.Oceania, North America, Middle East, Mexico, Europe: ¥6,000-
5.Latin America, Africa: ¥7,000-
*Depending on the delivery destination of your order, you may be required to pay additional customs duties and taxes in each country. Payment of customs duties in such cases will be made by the recipient. We use Sagawa Express's Sagawa Express Express Global Post Delivery Service (EMS) for international shipments. If customs duties are incurred, they will be paid locally and Sagawa Express will handle the procedures on your behalf.
*Depending on the delivery destination of your order, you may be required to pay additional customs duties and taxes in each country. Payment of customs duties in such cases will be made by the recipient. We use Sagawa Express's Sagawa Express Express Global Post Delivery Service (EMS) for international shipments. If customs duties are incurred, they will be paid locally and Sagawa Express will handle the procedures on your behalf.
Areas where delivery is not available
We cannot ship to countries/areas other than those listed above.
If the delivery address is geographically remote, on a remote island, or in other isolated locations, delivery may not be possible. We will also notify you prior to delivery if the shipping cost will be higher than the market rate for the area. We also reserve the right not to deliver to areas prohibited by applicable export laws. We also do not accept shipments to P.O. Boxes or similar addresses.
For details on delivery to areas where delivery is not available, please inquire separately via CONTACT.
Note on delivery
*When orders are concentrated or there are consecutive holidays on weekends, national holidays, or our company holidays, it may take longer than usual for delivery. Please understand this in advance.
*It may take longer than usual to deliver within Japan to Hokkaido, Tohoku, Chugoku, Shikoku, and Kyushu. Please understand this in advance.
Please note that customs duties and taxes in each country may be charged separately in each country/region for overseas shipments
If the address information is incomplete, we may cancel your order at our discretion. Please understand this in advance.
CANCELS AND RETURNS
Cancellation, Returns and Exchanges
Cancellation of Orders
As a rule, we do not accept order cancellations from customers, except in cases where we are unable to deliver the product due to our own reasons. We appreciate your understanding.
Returns and Exchanges
We take all possible measures to ensure the quality of our products, but in the unlikely event that any of the following problems occur during shipping, we will accept returns or exchanges at our expense.
If the product is damaged or stained
If you receive an item that is different from what you ordered
If you wish to return or exchange an item, please contact us at the contact information below within 7 days of receiving the item. We will contact you by e-mail or phone at the contact information you provided when you placed your order. In that case, please keep the product in the same packaging as when it was delivered. If an exchange is not possible due to a sold-out, discontinued, or limited edition product, the product price and bank transfer fee will be refunded.
About Cooling-Off
Since our product sales are by mail order, the cooling-off system does not apply. Please understand this beforehand. In the case of countries other than Japan, the laws and regulations of each country shall apply.
Important Point
We do not accept returns or exchanges for any reason. Please note that we do not accept returns or exchanges in the following cases
Items that are more than 7 days old after arrival
Items that have been used once by the customer
Items damaged or defaced by the customer
Items that have been processed or repaired by the customer
In case of defacement, damage or loss of accessories such as boxes, tags and manuals of the products.
Differences between the screen display and the actual product
The colors and textures shown on the product pages may differ from the actual product depending on your monitor environment, OS, and browser version.
Defective Product
Upon receipt of the merchandise, please check for any damage as soon as possible. If the product is defective, damaged during shipping, or if there is an error in the product, please contact us within 7 days of receipt. We will repair or replace the product at our expense. If repair is not possible, or if the item cannot be replaced because it is a sold-out, discontinued, or limited edition item, we will refund the product price and bank transfer fee.
Please note that if you do not contact us within 7 days, your request may not be accepted.
Please note that we do not accept returns or exchanges for reasons attributable to the customer, such as differences from the image, or for products that have been used once.
If you wish to receive a refund or exchange, you must return the merchandise to us. Please note that the product must also be returned to us in the unlikely event that it is defective.
All products handled in our store are products that meet the quality standards of the manufacturer and the inspection standards of the authorized domestic distributor. Minor scratches, grazes, dents, black spots, etc., which are inevitable in the manufacturing process, are treated as good quality items, and we do not accept returns or exchanges for these reasons.
Return Deadline
As a rule, we do not accept returns after an order has been placed. Please understand this in advance.
Please contact us by e-mail or phone within 7 days of receipt of the incorrect or defective product.
Please note that we cannot accept returns, exchanges, or repairs after 7 days, even if the product has not been used.
In order to return, exchange, or repair an item, you must return the affected item(s) to our store.
If you wish to exchange sizes, we will only accept unused items that are in stock. Shipping costs will be borne by the customer.
Return postage
If the product is defective, we will bear the cost.
About Payment
We ask you to enter your credit card number when you place your order, and we process your payment in real time. Depending on the result of this processing, credit card payment may not be available. Please note that credit cards issued overseas may not be accepted.
Payment Method
Credit card payment (VISA, MASTER, AMERICAN EXPRESS, JCB, Bancontact, iDEAL)
Other Payment Methods
PayPal, Amazon Pay, ShopPay, Apple Pay, Google Pay
*We will only accept credit cards in the name of the person who placed the order.
Debit
Debit due date is determined by the terms and conditions of each credit card company form the following month.
Payment Timing
For credit card payment: within 5 days after we send you an "Order Receipt Completion E-mail".
Orders that have not been processed will be automatically cancelled.
Please understand this in advance.
For other payment:
Payment Amount
Total amount of goods + sales tax ＋ shipping charges
Other Fees
About Exchange Rates
If you are making a payment from overseas or using a card issued overseas, an exchange rate will apply. This exchange rate is set by the payment service or credit card company you are using, and an exchange conversion fee will be charged. This fee is not charged by this site, but by the credit card company or payment service (PayPal, Amazon Pay, etc.). Therefore, there may be a difference between the exchange rate at the time of purchase and at the time of refund. Please note that this site is not responsible for this.
*Exchange rates are set independently by each service and fluctuate daily.
Import duties
If you order products using international shipping, they may be opened and inspected by customs and may be subject to import taxes and duties when they arrive at the shipping address. These charges are the responsibility of the customer. Please note that we have no control over these charges and cannot predict the amount. For more information, please contact your local customs office before placing your order. You must also comply with the laws and regulations of the country or region to which the products are being shipped, and we cannot be held responsible for any violations of these laws.
Application validity period
Within 5 days after the order is placed.
In the unlikely event that an ordered item is out of stock, we will notify you of this in the "Order Receipt Completion E-mail" and your order may be cancelled. Please note that cancellations cannot be accepted after the product has been shipped.
DELIVERY
Shipping
Shipping companies
(Japan): Yamato Transport
(Overseas): Sagawa Express (EMS)
Please note that we do not accept any shipping companies. Lease 3 to 7 days for domestic delivery and approximately 2 weeks for international delivery. The storage period at our sales office is 7 days from the date of first delivery.
Time of delivery of goods
Japan
We will ship within 3 to 5 days after payment is completed.
Overseas International Shipping
We will ship in order. Please allow approximately 2 weeks after ordering.
*It may take longer than usual for delivery when orders are concentrated, when there are consecutive holidays due to weekends, national holidays, or our company's holidays, or during or around periods of high shipping volume or other workloads by manufacturers or suppliers.
Shipping Charges
Shipping fee: Flat rate of 1,100 yen within Japan
(Customers living in Hokkaido and Okinawa: Shipping fee 1,430 yen)
Overseas Shipping
1. United States: ¥7,000-
2.China, Korea, Taiwan: ¥3,000-
3.Asia (except China, Korea, Taiwan): ¥4,000-
4.Oceania, North America, Middle East, Mexico, Europe: ¥6,000-
5.Latin America, Africa: ¥7,000-
*Depending on the delivery destination of your order, you may be required to pay additional customs duties and taxes in each country. Payment of customs duties in such cases will be made by the recipient. We use Sagawa Express's Sagawa Express Express Global Post Delivery Service (EMS) for international shipments. If customs duties are incurred, they will be paid locally and Sagawa Express will handle the procedures on your behalf.
*Depending on the delivery destination of your order, you may be required to pay additional customs duties and taxes in each country. Payment of customs duties in such cases will be made by the recipient. We use Sagawa Express's Sagawa Express Express Global Post Delivery Service (EMS) for international shipments. If customs duties are incurred, they will be paid locally and Sagawa Express will handle the procedures on your behalf.
Areas where delivery is not available
We cannot ship to countries/areas other than those listed above.
If the delivery address is geographically remote, on a remote island, or in other isolated locations, delivery may not be possible. We will also notify you prior to delivery if the shipping cost will be higher than the market rate for the area. We also reserve the right not to deliver to areas prohibited by applicable export laws. We also do not accept shipments to P.O. Boxes or similar addresses.
For details on delivery to areas where delivery is not available, please inquire separately via CONTACT.
Note on delivery
*When orders are concentrated or there are consecutive holidays on weekends, national holidays, or our company holidays, it may take longer than usual for delivery. Please understand this in advance.
*It may take longer than usual to deliver within Japan to Hokkaido, Tohoku, Chugoku, Shikoku, and Kyushu. Please understand this in advance.
Please note that customs duties and taxes in each country may be charged separately in each country/region for overseas shipments
If the address information is incomplete, we may cancel your order at our discretion. Please understand this in advance.
CANCELS AND RETURNS
Cancellation, Returns and Exchanges
Cancellation of Orders
As a rule, we do not accept order cancellations from customers, except in cases where we are unable to deliver the product due to our own reasons. We appreciate your understanding.
Returns and Exchanges
We take all possible measures to ensure the quality of our products, but in the unlikely event that any of the following problems occur during shipping, we will accept returns or exchanges at our expense.
If the product is damaged or stained
If you receive an item that is different from what you ordered
If you wish to return or exchange an item, please contact us at the contact information below within 7 days of receiving the item. We will contact you by e-mail or phone at the contact information you provided when you placed your order. In that case, please keep the product in the same packaging as when it was delivered. If an exchange is not possible due to a sold-out, discontinued, or limited edition product, the product price and bank transfer fee will be refunded.
About Cooling-Off
Since our product sales are by mail order, the cooling-off system does not apply. Please understand this beforehand. In the case of countries other than Japan, the laws and regulations of each country shall apply.
Important Point
We do not accept returns or exchanges for any reason. Please note that we do not accept returns or exchanges in the following cases
Items that are more than 7 days old after arrival
Items that have been used once by the customer
Items damaged or defaced by the customer
Items that have been processed or repaired by the customer
In case of defacement, damage or loss of accessories such as boxes, tags and manuals of the products.
Differences between the screen display and the actual product
The colors and textures shown on the product pages may differ from the actual product depending on your monitor environment, OS, and browser version.
Defective Product
Upon receipt of the merchandise, please check for any damage as soon as possible. If the product is defective, damaged during shipping, or if there is an error in the product, please contact us within 7 days of receipt. We will repair or replace the product at our expense. If repair is not possible, or if the item cannot be replaced because it is a sold-out, discontinued, or limited edition item, we will refund the product price and bank transfer fee.
Please note that if you do not contact us within 7 days, your request may not be accepted.
Please note that we do not accept returns or exchanges for reasons attributable to the customer, such as differences from the image, or for products that have been used once.
If you wish to receive a refund or exchange, you must return the merchandise to us. Please note that the product must also be returned to us in the unlikely event that it is defective.
All products handled in our store are products that meet the quality standards of the manufacturer and the inspection standards of the authorized domestic distributor. Minor scratches, grazes, dents, black spots, etc., which are inevitable in the manufacturing process, are treated as good quality items, and we do not accept returns or exchanges for these reasons.
Return Deadline
As a rule, we do not accept returns after an order has been placed. Please understand this in advance.
Please contact us by e-mail or phone within 7 days of receipt of the incorrect or defective product.
Please note that we cannot accept returns, exchanges, or repairs after 7 days, even if the product has not been used.
In order to return, exchange, or repair an item, you must return the affected item(s) to our store.
If you wish to exchange sizes, we will only accept unused items that are in stock. Shipping costs will be borne by the customer.
Return postage
If the product is defective, we will bear the cost.