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PRIVACY POLICY

encens Inc., which operates ssstein (the “Company”, “we” or “our”) hereby declares to promote the protection of Personal Information, in regard to the handling of Personal Information of Users (the “Users”) of the Company’s services, through setting out the privacy policy as defined below (this “Policy”), establishing a system for protecting Personal Information, and ensuring that all employees observe and understand the importance of protecting Personal Information together with rigorous implementation of these measures.

 

  • 1.（Personal Information）
    1. Users shall provide the following personal data to the Company;
      1. Name
      2. E-mail Address
      3. Address
      4. Phone number
      5. Order information
      6. Purchase history
      7. Inquiry details
      8. Survey response details
      9. Login information
      10. Other information voluntarily provided by Users to the Company.
    2. We collect the following personal data when Users use our services
      1. IP address
      2. Cookie IDs and other identifiers
      3. Usage status of our services
    3. We will not acquire sensitive personal data except when required by applicable law. We will not intentionally acquire personal data of minors (in the U.S., this refers to persons under 13 years of age; in Europe, this refers to persons under 16 years of age) without the consent of their legal representative. We do not knowingly acquire the personal data of minors (in the U.S., under 13 years of age; in Europe, under 16 years of age) without the consent of their legal representative. If a minor provides personal data to us, we will assume that the minor has provided it with the consent of his or her legal representative. If Users believe that a minor is providing personal data to us without the consent of his/her legal representative, please contact us without delay at the contact information provided in Article 14.
    4. We shall obtain the Users’ personal data in order to provide our services to the Users, and if appropriate personal data is not provided, we may not be able to provide our services to the Users.

 

  • 2.（Purpose of Use of Personal Information and legal basics）

    • We may acquire and use Personal Information of Users of our Services within the scope necessary for the following purposes on a legal basis. If we seek to use such Personal Information beyond the following purposes, we will obtain the prior written consent of the Users whose Personal Information is concerned:

    1. to perform the Services (the “Services”). We use the information we obtain to fulfill our contracts with Users
    2. to improve and refine the Services, or to develop new services. We use the information we obtain to fulfill our contracts with Users, to comply with our legal obligations, or to pursue our legitimate interests in improving Services and providing more convenient services to Users ;
    3. to notify Users of new functions or updated information of the Services, campaigns, and our other services (including via e-mails, flyers, and other direct mails). We use the information we obtain to improve Services and to pursue our legitimate interest in providing more convenient services to Users or with their prior consent ;
    4. to inform maintenance of the Services or important news regarding the Services. We use the information we obtain to fulfill our contracts with Users, to comply with our legal obligations, or to pursue our legitimate interests in improving Services and providing more convenient services to Users ;
    5. to answer comments and questions regarding the Services (including to confirm Users identification) s. We use the information we obtain to fulfill our contracts with Users, to comply with our legal obligations, or to pursue our legitimate interests in improving Services and providing more convenient services to Users;
    6. to report to Users the situation regarding the use of the Services. We use the information we obtain to fulfill our contracts with Users, to comply with our legal obligations, or to pursue our legitimate interests in improving Services and providing more convenient services to Users ;
    7. to conduct research on and provide analysis of the history of the Services and to utilize the results of such research and analysis for the improvement and development of the Services and to deliver any promotional materials. We use the information we obtain to improve Services and to pursue our legitimate interest in providing more convenient services to Users or with their prior consent ; and
    8. to identify Users who have violated the Terms of Use or who intend to use the Services for unlawful or illegitimate purposes, and to block their use of the Services. We use the information we obtain to fulfill our contracts with Users, to comply with our legal obligations, or to pursue our legitimate interests in improving Services and providing more convenient services to Users.

 

  • 3.（Management and Protection of Personal Information）

    • We will carefully and closely manage Personal Information and will not disclose or provide such Personal Information to any third parties without the prior written consent of Users whose Personal Information is concerned, except in the following circumstances and shall take precautional and correctional measures to an illegal access to Personal Information, risks of loss, destruction or leakage of Personal Information considering a security perspective:

    1. if such disclosure of Personal Information is necessary for the protection of the life, body, or property of a person and it is difficult to obtain the consent of such person;
    2. if such disclosure of Personal Information is necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the person whose Personal Information is concerned;
    3. if such disclosure of Personal Information is necessary for cooperating with a state organ, a local government, or an individual or a business operator entrusted by such state organ or local government in executing the affairs required by laws and regulations, and if obtaining the consent of the person whose Personal Information is concerned is likely to hinder the execution of such affairs; and
    4. if it is permitted by laws and regulations.

    We will take preventive and corrective measures against risks resulting from any unlawful access to Personal Information, or any loss, destruction, falsification, or leakage of Personal Information.

 

  • 4.（Entrustment of Personal Information Handling）

    • We may entrust an individual or a business operator to handle Personal Information in whole or in part. In such case, we will examine their eligibility sufficiently, obligate such individual or business operator to maintain confidentiality obligations by contract, and will perform the necessary and appropriate supervision over such individual or business operator.

     

  • 5.（Sharing of Personal Information）

    • We may share Users' Personal Information with third parties to the extent necessary to achieve the purposes of use and for the following purposes.:

    1. Entities to which we outsource operations related to product sales, order management, and product delivery

      2. ・Shopify Japan K.K.

      ・Vision Logistics Ltd.

      ・BERTRAND Corporation

      ・Other delivery companies

    1. Entities to which we outsource system construction and operation of our website

      2. ・scenescape, Inc.

      ・ESSENTIALS Inc.

       

  • 6.（(Out-of-area transfers）

In principle, we will manage Users' Personal Information in Japan. Exceptionally, when transferring Users' Personal Information to a third country, we will do so based on appropriate legal grounds and adopt appropriate protective measures.

 

  • 7.（Retention period）

We shall retain Personal Information only for as long as is necessary to fulfill the purposes set forth in Article 2, unless longer retention is required or permitted by law.

 

  • 8.（User's rights）

Users have the right to access Users’ Personal Information, to correct or delete Users’ Personal Information, to restrict the processing of Personal Information, to object to the processing and to access your personal information.

  1. Right to object to processing

    2. Users have the right to object to the processing of Users’ Personal Information which is based on our legitimate interests.

  2. Withdrawal of Consent

    3. Users have the right to withdraw his/her consent at any time if we process the Users’ Personal Information on the basis of the Users’ prior consent.

  3. Right to object to the supervisory body

    4. Users have the right to lodge a complaint with a supervisory authority at any time.

  4. Right to object to the supervisory body

    5. Users have the right to lodge a complaint with a supervisory authority at any time.

 

  • 9.（Method of Exercising Rights of Users）

Users may exercise his/her rights against us in accordance with the procedures set forth in Article 8. Upon receiving such a request from the Users, We will respond to it without delay after confirming the identity of Users, however, if the following would be applicable, We may decide not to respond whole or part of the information, in which case we will send a notification to that effect without delay.

  1. if such disclosure is likely to harm the life, body, property, or other rights or interests of such Users or any other third parties;
  2. if such disclosure is likely to hinder the proper execution of our business; and
  3. if such disclosure may result to violation of any laws and regulations.

 

  • 10.>（Use of Cookies）

The Company uses cookies to investigate and analyze Users' usage history of the Service and to use the results for the improvement and development of the Service.

  1. Cookie Overview

    2. We may use cookies to obtain the Users’ browsing history, service usage history, and non-personally identifiable attribute information.

    Users may set their browsers to disable or delete cookies; however, by disabling or deleting cookies, the functions available to Users may be restricted.

  2. Google Analytics

    3. We may use Google Analytics to track Users’ use of our website and Services, please click here to learn more about Google's data practices.

    https://policies.google.com/technologies/partner-sites?hl=ja

 

  • 11.（Procedures for Amending Privacy Policy）

We will review the content of this Policy appropriately and endeavor to improve this Policy. The content of this Policy can be amended unless otherwise stipulated in laws, regulations, and this Policy. The amended Policy will be valid when notified to all Users or uploaded on our website in accordance with our procedures.

 

  • 12.（Compliance with Laws, Regulations and Norms）

We will comply with the laws and regulations in Japan and other rules that are applicable to the use of Personal Information we retain.

 

  • 13.（Security Measures）

As to Personal Information provided by Users to the Company shall be protected from illegal access, lost, destruction, falsification, leakage and other issues through organizational, physical, personal and technical measures such as restricting access to Personal Information files, recording access logs, and taking security measures to prevent illegal access from outside. If, by chance, any leakage and other incidents are occurred, we will make report to relevant authorities in accordance with the Personal Information Protection Act and relevant guidelines, and as per instructions to be given by the authorities, will take required measures to avoid an occurrence of similar incidents or the same type of incidents.

 

  • 14.（Customer Desk）

For inquiries concerning our policy of handling of Personal Information, please contact us as below at:

Customer Desk of encens Inc.

5-45-3 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan

E-mail: info@ssstein.com

 

＜Representative (in the UK)＞

Prighter Ltd

Address: 20 Mortlake Mortlake High Street, London, SW14 8JN, United Kingdom

as representative in the UK according to Art 27 UK GDPR

 

＜Representative (in the EEA)＞

Maetzler Rechtsanwalts GmbH & Co KG

Address: Schellinggasse 3/10, 1010 Vienna, Austria

as representative in the EU according to Art 27 EU GDPR

 

 

Established on and valid from June 15,2024.

Final shipping for the year: Orders until 26 Dec 23:00(JST)
Orders placed thereafter will be shipped sequentially from 6 Jan.

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